Rapid Parcel is the leading courier comparison and booking service in the United Kingdom. The service offers discounted rates from various on-demand delivery companies all over the world.
Rapid Parcel management decided to take a step towards mobile users’ needs. The goal was to develop an on-demand delivery web app in order to make RapidParcel services available at any time and place. After the first version was ready, Rapid Parcel turned to Azoft for further maintenance and enhancements.
Rapid Parcel mobile website allows customers to order delivery within the UK and abroad, book courier services, track packages, and find the nearest points of parcel drop-off and shipment.
Taking advantage of geolocation services and integrated live chat, users can quickly receive all the necessary information and answers to their questions.
Developed using Java technologies, Rapid Parcel’s website required specific skills and expertise in order to pick up its existing state and provide further maintenance and add new functionality.
Azoft began by reviewing existing architecture and code base, accompanied by online meetings with Rapid Parcel’s technical team to master the system and the business logic behind it. One of the major challenges was that existing implementation utilized several uncommon practices that Azoft Java team needed to adopt.
Secondly, Rapid Parcel had very limited timelines, so the inception phase had to be completed very quickly. The work started with the implementation of a small pilot task. Once it was completed and approved, Azoft proceeded with work on actual tasks from Rapid Parcel’s pipeline.
Since it was more comfortable for Rapid Parcel to provide tasks in portions, the project carried on in a way similar to agile methodology, with short 1-2 week sprints. Each sprint was finished with QA and regression testing in order to validate that recent changes did not introduce unwanted side effects and didn’t interfere with existing functionality.
Rapid Parcel received a quality solution that fully meets the needs of mobile customers. Thanks to live chat, conversion on the client’s website has increased significantly.