Live Support Software
- Target Potential Customers: Our solution allows agents to target potential customers and invite them to chat. As a result, your agents will spend the most time with the most interested visitors, a great approach to maximizing ROI.
- Web & Desktop Applications: Azoft offers both web and desktop live help applications. The web applications can be used from any internet-enabled device and there is no need for downloading. You can choose between the two options, or you can decide to use both of them.
- Chat Customization: Our online chat solution can be fully customized to your business style and preferences. You can change or add new custom fields, buttons, chat window, etc. You can even add your company's logo and change the color scheme.
- Call Integration: Since some customers still prefer to communicate via phone calls, they can easily do so with the one click. Our solutions is integrated with VoIP system, so your customer service agents receive and make phone calls using a single software solution.
- Statistics & Reports: All data pertaining to customer interactions is recorded and can be easily assessed by generating user-friendly reports. This allows you to track conversion rate, and look for any trends in your visitors' interest.
- Customer Feedback: Easily collect customers' feedback using quick surveys to help assess and improve your agents' performance. In addition, this feature can be used to track the effectiveness or your sales and marketing strategy.
If you wish to promote Azoft Live Chat solution under your company brand, we are always open for partnership. This solution can be customized according your requirements. For more information please email us at firstname.lastname@example.org