Software-As-A-Service Application Development

Client

The client is a global Software-As-A-Service (SAAS) software company that serves the wireless industry. The client provides an operational support software solution that includes Customer Relationship Management, Provisioning, Activation, and Billing for telecommunications service providers. Our client’s product suite enables service providers to capture orders, manage sales prospects, provision & activate services, manage & track trouble tickets, and ultimately bill and collect revenue from retail subscribers.

Business Challenge

Our client experienced tremendous growth with their demands at a seven-year high. In order to sustain their growth, balance a large new business pipeline and support existing customers, our client was faced with a challenging decision: Do they hire and expand their internal IT staff or outsource to an external partner to meet its product development requirements. As such, our client needed highly-skilled resources that could
quickly and cost effectively step in to absorb workload and allow the client’s key personnel to focus on their most value adding activities. The client absolutely required an Application Development & Outsourcing partner that could bring talented and seasoned software development and project management professionals who could help them meet their demands, while controlling costs.

Solution & Benefits

DonRiver was engaged to provide the client with over 40 highly-skilled IT personnel to whom they could offload product customizations and enhancements. DonRiver’s personnel, with extensive telecommunications industry and functional expertise, worked directly with our client’s project management, analysis, and design teams on-site at the client’s IT center. In addition, the client also utilized DonRiver’s Development and Testing resources, sourced from our cost efficient Delivery Centers based in Eastern Europe.

To ensure DonRiver’s resources were seamlessly integrated into our client’s existing project teams, global development resources also worked on-site during the project’s early stages. This approach allowed team members to quickly learn about our client’s business, strengthen client relationships, and establish effective communication strategies that our client was comfortable with. DonRiver’s key design and development initiatives that served our client included:

Product Architecture & Design

Software Development & Testing

• DonRiver’s resources worked directly with our client to complete detailed designs and developed
  software modules that support service delivery, activation, and billing functions. Our Development
  Team created, tested and deployed valued application enhancements. In addition, DonRiver
  supported a variety of critical activities that included performing vendor selections, providing
  architectural guidance, prototyping solutions, and completing emergency defect fixes.

Defect Resolution

• To assist our client with troubleshooting and fixing existing production defects, our on-site
  consultants worked closely with client delivery teams to triage and diagnose backlogs of production
  and testing defects, while our engineering teams in Europe performed defect fixes, testing and
  code migration.

The DonRiver Delivery & Support Model, along with our best practices and talented IT resources, helped our client meet their customer demand and reduce their internal staffing costs. Our client experienced significant savings in application support & maintenance costs, while at the same time improving their ability to serve customers.